Privacy Notice

it is important to us that you are in control of the personal information you share with us when you attend our events, sign up to our newsletters or interact with us in other ways

How does Komedia collect personal data: Customer data is collected via our ticketing system (Ticketsolve); on-line, in person at the Box Office and over the phone. We also use competition slips (red slips) that are collected at our in-house events and collect emails for the mailing list via our homepage sign up form. We use email tracking to help us carry out effective marketing.

Data that can be collected: Customers: Name, Email, telephone number, address, DoB, interests.

Purpose of Data collection: To provide a service to individuals, e.g. sending them tickets (e-tickets or physical tickets), informing them of show cancellations, special offers, marketing communications (where they have agreed for you to do so)

The Individual’s Rights: Not to give consent, to withdraw consent, to object to processing, to request rectification/erasure, submit a Subject Access Request.

Complaints procedure: All individuals have the right to make a complaint, with both Komedia (via their data processor who’s contact details are above) or via the Information Commissioners Office (ICO) 0303 123 1113. Complaints will be responded to within 1 month.

Lawful Basis of Data Processing:

  1. Marketing Data: Komedia only stores marketing data after full ‘opt-in’ consent** is given, the company does not assume consent using pre-ticked boxes or similar devices.
  2. Ticketing Data: Komedia will collect some ticketing data on a Legitimate Interests*** basis, this is only when it would be deemed bothersome to disrupt the individual with consent during a legitimate process when they are unlikely to object. i.e. to gain consent to ask for their card details when they have phoned up to purchase a ticket or consent to collect their address when they are already aware the ticket will be posted to them.

Safeguards: Komedia has sought the advice of our main data holder Ticketsolve and have reviewed our policies accordingly in-line with the GDPR regulations. We have also followed the guidelines of the ICO. All members of staff who collect follow the protocols outlined in Komedia Data Privacy Policy.

Storage: No data is stored or handled outside of the EEA (European Economic Area). Ticketsolve only has EU based servers.

Child data: Komedia does not store the data of Children

Sharing Data: Komedia will only share data with other organisations if the individual gives explicit consent to do so. For example the customer ticks a box to allow Komedia to share their data with the promoter who is running the event. This is very rare.

Data Retention Policy: Ticketing and Marketing Data will be kept for as long as the data is deemed valid with a maximum period of 100 years, or until a request is made by the individual to cease the storage of their data.

Review: This policy was amended 11th May 2018 and will be reviewed annually or whenever any changes are made to Data Protection legislation.

Data Processor for Komedia: Cassian Ledger [email protected]  01273 647 104, Komedia Ltd, Gardner Street, Brighton, BN1 1UN.

Definition of Terms

**Consent – the data subject has given consent to the processing of his or her personal data for one or more specific purposes
***Legitimate Interest – processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject

Our website

Cookies

Please be aware that our website uses cookies. A cookie is a small file of letters and numbers that is stored on your computer. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognise them.

If you would prefer not to have these files stored on your device, please consult aboutcookies.orgfor information on removing or blocking cookies.

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Komedia website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.