Frequently Asked Questions

What is included in the Box Office Service?

Komedia Bath will manage and sell tickets on behalf of the client. This will be fulfilled online at www.komedia.co.uk/bath, via our Arts Café Box Office at the venue (open Tuesday – Saturday, 10am – 4pm), and over the phone (Monday – Friday from 9am – 5pm & Saturday 10am – 6pm).

Komedia Bath will provide the client with customer lists once the event has a) reached capacity or b) been taken off sale at 4pm on the last working day prior to the event.

Komedia Bath will provide customers with print at home e-tickets at no administrative or additional cost. However, we are not able to provide paper tickets or a posted ticket service.

Contacting the Box Office

Our in-house Box Office team is here to answer any questions and queries. They can be contacted in the following ways:

Online: 24/7 at www.komedia.co.uk/bath, via email at [email protected], or by messaging us on Facebook or Twitter.
Phone: 01225 489070 (open Monday-Friday 9am-5pm, and Saturday 10am-6pm).
In Person: The Venue Box Office is open 10am-4pm Tuesday – Saturday at 22-23 Westgate Street, Bath, BA1 1EP.

How do we set up your tickets?

We set up events using Ticketsolve – please get in touch with us to discuss specific ticketing arrangements.

How do we promote your event?

Komedia Bath will undertake standard promotional activity to support the sale of a client’s event including listing the event on Komedia Bath website and social media accounts, listing the event in relevant promotional email campaigns, and listing the event in the Komedia brochure (subject to deadline) which is published every quarter and has a circulation of 12,000 copies.

For further information, please see our Marketing Pack and Box Office Services Pack.

Is there additional marketing available?

We offer a range of additional marketing services, including targeted boosted social media campaigns, solus emails which will reach up to 22K subscribers, promotional codes and flash-sales tailored to each event.

Please download our MARKETING PACK HERE.

What are the costs?

For further information and costings please download our BOX SERVICES PACK HERE.

Please note: We will collect and retain a booking fee for each ticket sold through a Komedia Bath outlet. Booking fees are £1.50 per ticket for bookings made over the phone or £1 per ticket for bookings made online. Bookings made in-person at our city centre Box Office do not incur a booking fee.